IT Solutions And IT Support - What's The Difference?
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These days, people actually think that IT support and IT solution is just the same thing. The reason why there's such confusion is that, both of the said services are customer help oriented. They're providing customer with the support, solutions and help. Both services as well are similar in so many ways but still, there are differences between the two. Here's a good read about technology management, check it out!
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IT support is also referred to as Tech or Technical Support. This is basically a variation of services in which IT companies are providing support and assistance to its clients with their IT equipment from computers, printers, internet modems, laptops, fax machines etc. and IT department. When the IT company is selling a product, they are often providing full technical support for such product. In most instances, this service is offered free of charge but at times, customers have to pay a fee for its maintenance. To gather more awesome ideas, click here to get started www.pegasustechnologies.com.
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There are actually 4 main points with regards to IT support and this includes solving a specific problem with a product, offering training regardless if it is onsite or online training, product customization to allow customers upgrade or do changes to it and also, support services if something has gone wrong with the product. IT support also has 3 known types namely material and time support, block hours and 24/7 and onsite support.
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IT solutions on the other hand is otherwise known as problem solving. This is a process in which IT company can find solutions for the customer's problem. In fact, there's 3 part diagnosis to carry this out and first, it is all about problem finding or finding the root cause of the issue, problem shaping and lastly, problem solving, which is finding resolution to the problem. When an IT company is dealing with and fixing the problem, it is issuing eminent solutions or answer to the customer so by that, the problem can be fixed.
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As what we can see, the 2 services are so similar but have some differences between them. IT solution service is much more of a personal approach while IT support service is a lot more on the technical side. Your IT company must be able to deliver you with both of the said services at any time. Assuming that you were able to find one, you can be certain that regardless of what IT related problems your company is dealing with, it can be solved efficiently and quickly with the help of these professionals. Kindly visit this website http://www.wikihow.com/Avail-Effective-Tech-Support-for-Your-Issue for more useful reference.